Home News Books Authors Store Media > Videos > Podcasts About > Company > Staff > FAQ Events > Upcoming events > Past appearances Contact > Contact Us > Submissions

Shipping/Return Policy

Shipping Policy

1. General Information

All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you.

2. Delivery

All orders are shipped through Canada Post and packed in easy-fold mailers or corrugated boxes. Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order.

Unless there are exceptional circumstances, we make every effort to fulfill your order within 3 business days of the date of your order. Business day means Monday to Friday, except holidays. If your order includes a preorder of an upcoming book, then your order will likely be held until the preordered book is available and ready to ship with everything else in your order.

Date of delivery may vary due to carrier shipping practices, delivery location, and the items ordered.

3. Shipping Costs

Ontario and Quebec:
1-2 books: $13
3-4 books: $16
5+ books: $21

Rest of Canada:
1-2 books: $16
3-4 books: $18
5+ books: $26

1 book: $13
2-3 books: $19
4-5 books: $22
6+ books: $26

Rest of the world:
1 book: $16
2-4 books: $23
5+ books: $31

All prices are in Canadian dollars. Sales tax is charged according to the province or territory to which the item is shipped.

4. Damaged Items in Transport

If there is any damage to the packaging on delivery, contact us immediately at publishing@brain-lag.com.

5. Questions

If you have any questions about the delivery and shipment or your order, please contact us at publishing@brain-lag.com.

Return Policy

1. Returns

You can return books in like new condition (no creases, scratches, scuffs, etc.) within 30 days of your purchase with receipt or proof of purchase. Contact us first at publishing@brain-lag.com before sending the book back. If 30 days or more have passed since your purchase, we cannot offer you a refund or an exchange.

Upon receipt of the returned item, we will fully examine it and notify you via email, within a reasonable period of time, whether you are entitled to a refund. If you are entitled to a refund, we will refund your purchase price, less shipping costs, and a credit will automatically be applied to your original method of payment.

2. Exchanges

We will exchange goods if they are defective or damaged. In circumstances where you consider that a product is defective, you should promptly contact us at publishing@brain-lag.com with details of the product and the defect.

3. Shipping

Contact us first before returning any purchased materials and include photos of the product to be returned. We will provide shipping information for returns at that point.

Refunds do not include any shipping and handling charges shown on the packaging slip or invoice. Shipping charges for all returns must be prepaid and insured by you. You are responsible for any loss or damage to hardware during shipment. We do not guarantee that we will receive your returned item. Shipping and handling charges are not refundable. Any amounts refunded will not include the cost of shipping.